Thursday, October 16, 2008

"Our Hands Are Tied!"

Carters told us last week that they would have their insurance company contact us to discuss reimbursing our medical bills. Today, we talked to their insurance company and to their consumer affairs group, no one over there seems to really care. Here are the comments we continue to hear from Carters and their insurance company:
"Our hands are tied"
"I don't have the authority"
"Our CEO is aware of the problem"
"We don't have any answers for you"
"We are researching the problem"
"You need to understand"
"You can work with me or have an attorney work with me, it is the same job for me"
"Honestly, if I could do something for you, I would"
"I am a parent, I can not imagine what you went through"
"I understand, I understand, I understand" when it is obvious they don't understand.

Here are two links that helped us determine the cause of Ava's back wound:

http://thoughtsluiza.blogspot.com/
http://zrecs.blogspot.com/2008/09/tagless-tees-suddenly-causing-chemical.html

Last night we spoke to the producer of this NBC investigative piece on Carters tagless clothing, please view the piece to see another family victimized by Carters:
http://video.knbc.com/player/?id=716662

To help get the word out, please file a report with the U.S. Consumer Products Safety Commission (CPSC), here is a link to file a complaint online:
https://www.cpsc.gov/cgibin/incident.aspx

Our Pediatrician confirms this was a chemical burn and not some other skin irritation or allergic reaction (rash or eczema). He is filing his own report with the CPSC.

I will keep everyone posted on Carters next response.

By the way, if you want to listen to Carters next quarterly earnings call (yes, they are a PUBLIC COMPANY), go to the link below next Tuesday:
http://phx.corporate-ir.net/phoenix.zhtml?c=135392&p=irol-IRHome

1 comment:

Just Another Obscure Author said...

Janet, I posted on my blog about your situation. Carter's is making a grave mistake in the way it is handling this. About the insurance refusal--I am saddened but not surprised. Should Carter's admit legal liability for Ava's medical bills, they will open themselves up to some serious lawsuits. I think they will be getting sued pretty soon anyway since they refuse to recall the onesies. Anyway, I feel confident that something is going to happen in the next few weeks. There will be a tipping point, and I think it's coming soon. You are not alone...